Refund & Cancellation Policy

General Policy

ZANS Consultants is committed to providing transparent and professional consultancy services. This policy outlines how refunds and cancellations are handled.

Consultation Fees

Fees paid for consultations are non-refundable. Once a consultation is booked and delivered, no refund will be issued.

Service Fees

Payments made for consultancy services are generally non-refundable once work has commenced.

This includes but is not limited to:

• Case assessment and evaluation 
• Documentation review 
• Application preparation 
• Advisory and consultation services 

Refund Eligibility

Refunds may only be considered in the following cases:

• Duplicate payment made by the client 
• Service not delivered due to our internal issue 
• Cancellation requested before any work has started 

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Visa refusal or rejection 
• Change of mind after service has started 
• Delays caused by third parties or government authorities 
• Incorrect or incomplete information provided by the client 

Cancellation Policy

Clients may request cancellation before service begins. Once work has started, cancellation does not guarantee a refund.

Processing of Refunds

Approved refunds will be processed within a reasonable time frame through the original payment method.

Third-Party Fees

Any third-party fees such as government charges, application fees, or external service costs are non-refundable.

Changes to Policy

ZANS Consultants reserves the right to update this policy at any time. Continued use of our services indicates acceptance of these terms.


Contact Us

Email: contactus@zansgroup.com 
Phone: +44 7701 586411 
Website: www.zansgroup.com