Digital Support Technician (Level 3) – Apprenticeship

Summary:
Join our team as a Digital Support Technician apprentice to gain hands-on experience and mentorship from industry experts. Develop critical skills in providing technical support, configuring digital systems, and ensuring seamless operations across digital platforms.

Training Course:
Digital Support Technician

Working Hours:

• Monday to Friday, 11:00 AM – 4:00 PM
• 30 hours per week
• Saturday work may occasionally be required

Start Date:

• Possible start date: 17th October 2024

Duration:

• 15 months

Positions Available:

• 1

Key Responsibilities:

• Providing technical support to users by troubleshooting hardware and software issues, ensuring systems function smoothly.
• Assisting in the setup, maintenance, and configuration of digital systems and equipment, including computers, printers, and network devices.
• Documenting and tracking support requests through a ticketing system, ensuring timely resolution and maintaining open communication with users.

Essential Qualifications:

• GCSE in Mathematics (Grade A*-C or equivalent) is required.
• Notify the company about additional qualifications or experience to adjust the apprenticeship accordingly.

Skills Required:

• IT Skills: Proficient in troubleshooting and supporting digital systems.
• Attention to Detail: Precise in resolving technical issues and documenting processes.
• Problem-Solving Skills: Ability to diagnose and resolve IT issues quickly and effectively.
• Teamwork: Collaborates effectively with team members and users to ensure a smooth workflow.